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논문 투고

Vol.27 No.2
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지식검색 커뮤니티에서 신뢰성 있는 답변을 제공하기 위한 답변자들의 전략

Answerers' Strategies to Provide Credible Information in Question Answering Community

정보관리학회지 / Journal of the Korean Society for Information Management, (P)1013-0799; (E)2586-2073
2010, v.27 no.2, pp.21-35
https://doi.org/10.3743/KOSIM.2010.27.2.021
김수정 (전북대학교)
김수정. (2010). 지식검색 커뮤니티에서 신뢰성 있는 답변을 제공하기 위한 답변자들의 전략. 정보관리학회지, 27(2), 21-35, https://doi.org/10.3743/KOSIM.2010.27.2.021
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초록

야후 앤서(Yahoo! Answers)와 네이버 지식인과 같은 지식 검색 커뮤니티가 활성화되면서 전문가가 아닌 일반인이 제공하는 정보에 대한 신뢰성이 끊임없이 제기되어 왔지만 일반인 답변자들의 신뢰성 있는 정보 제공 노력에 대한 연구는 미흡한 실정이다. 이에 본 연구는 야후 앤서에서 활동하는 44명의 일반인 답변자들과의 이메일, 채팅, 전화 인터뷰를 통해 그들이 이용하는 정보원, 신뢰성 있는 정보 제공을 위한 전략, 그리고 자칭 전문성(self-claimed expertise)에 대한 인식을 알아보았다. 본 연구의 결과는, 일반인을 효과적인 정보제공자로 교육시키는 이용자 교육 측면에서 활용될 수 있다.

keywords
credibility, question answering community, Yahoo! Answers, answerers, 신뢰성, 지식검색 커뮤니티, 야후 앤서, 답변자

Abstract

The popularity of question answering communities such as Yahoo! Answers and Naver Knowledge-iN and increasing doubts about the competence of lay information providers prompted this study to explore answerers' strategies to provide a credible answer in a question answering community. Forty-four active answerers in Yahoo! Answers were included in this study, and interviews were conducted through email, chat, and over the telephone. This study identified a set of information sources the answerers used, an array of important strategies to provide a credible answer, and their perception of self-claimed expertise. Implications of results were discussed in the context of user instruction.

keywords
credibility, question answering community, Yahoo! Answers, answerers, 신뢰성, 지식검색 커뮤니티, 야후 앤서, 답변자

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