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A Study on the Continuous Use of Hospital Information Seeking Applications

Journal of the Korean Society for Information Management / Journal of the Korean Society for Information Management, (P)1013-0799; (E)2586-2073
2021, v.38 no.1, pp.243-262
https://doi.org/10.3743/KOSIM.2021.38.1.243


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Abstract

The present study aims to identify the factors that affect the continuous use and discontinuance of the hospital information seeking applications(hospital apps thereafter) by employing the post acceptance model. The surveys were conducted with people who used the hospital apps from October 11 to 18, 2019. Researchers collected 125 valid data and analyzed them by using the structural equation model. The study found that the satisfaction and confirmation of expectation for the hospital apps users had significant effects on intention for continuous use and perceived usefulness, respectively. However, the perceived usefulness did not have a significant effect on the intention for continue use. The present study has identified the variables that influence the continuous use of these innovative technologies. The findings of the study confirmed the post acceptance model by observing the adoption and use of the hospital apps and extended the literature of the post acceptance model by discussing the unique characteristics of the hospital apps that satisfy the urgent help-seekers under emergency situations or the information needs emphasizing promptness. In addition, based on the benefits and limitations of hospital apps reported by consumers, the study provided practical implications for designing more user-friendly apps to hospital app developers or managers.

keywords
소비자건강정보, 병원정보, 모바일 어플리케이션, 건강정보탐색, 후기수용모형, consumer health information, hospital information, mobile application, health information seeking, Post Acceptance Model (PAM)
Submission Date
2021-02-24
Revised Date
2021-03-07
Accepted Date
2021-03-19

Journal of the Korean Society for Information Management